Charge the battery
Battery doorbells need a full charge from time to time. Check the level in Device Health before you take anything off the wall.
In the Ring app: menu (☰) → Devices → your doorbell → Device Health. Under Power you will see the battery level. If we hardwired it to a transformer, it trickle-charges and you should rarely need to remove it.
Removable battery pack
- Use the star-shaped security screwdriver that came with the doorbell. Undo the security screw on the bottom of the faceplate.
- Press in on the sides of the faceplate and pull it off.
- Press the metal release tab and slide the battery out.
- Plug the charging cable into the battery. Two lights show while it charges (green and amber). Leave it until only the green light stays on.
- Slide the battery back in until it clicks, clip the faceplate on, and put the security screw back. Use that short security screw — a longer screw can damage the battery.
- Wait up to a minute for the doorbell to power on.
Built-in battery (whole doorbell comes off)
- Undo the security screw and take the faceplate off, then lift the doorbell off its bracket (or use the removal tool on newer 2K models).
- If it is wired, switch the lighting/doorbell circuit off at the consumer unit first, then disconnect the wires.
- Charge with the cable that came with it (USB or USB-C, depending on the model) on a wall charger, not a low-power laptop port.
- When the ring of light on the front is full, it is charged. Put it back on the bracket, restore power if you isolated it, and wait for it to come online.
If the battery went completely flat and it will not start, Ring say to charge from a wall socket for 30 minutes first. Official detail: Charging your Ring Video Doorbell.
Not sure which model you have, or would rather we swap the battery? Ask for a quote.