Make a complaint
If something we did was wrong, tell us here. This is the official complaints process — not the contact form for a quote or a booking.
What happens
- You send the complaint. You get a reference number — keep it.
- We acknowledge it within two working days.
- We look into what happened, including the job pack if there is one.
- We tell you the outcome: upheld, partly upheld, or not upheld.
- If it was our fault we raise a non-conformance and fix the cause, not only this job.
What to include
Your name, how to reach you, the address or job if you have it, what went wrong, and what you want us to do. Photos can wait — we will ask if we need them.
A serious concern about safety, the law, money or how people are treated is Speak up, not this form.