Make a complaint

We’re experiencing high demand for our services. It may take longer for us to respond than normal. Thank you for your patience.

If something we did was wrong, tell us here. This form is the complaint — not a phone call, and not the contact form for a quote or a booking.

If you need help to fill it in, ring 0121 295 1925 and we will assist you.

What happens

How we handle a complaint, and what the form asks for, is set out in the complaints policy. That is the copy we keep up to date.

A serious concern about safety, the law, money or how people are treated is Speak up, not this form.

Your name

Email (or a phone number)

Phone (or an email)

Preferred contact method

Address this is about

Address line 1

Address line 2 (optional)

Town

County (optional)

Postcode

Job or quote reference (optional)

What happened

How could this be put right?

Anything we should know so we can contact you or visit safely?

Optional. Tick anything that applies. We only use this to handle this complaint and visit safely.

Disability or limited mobility

Hearing or sight

Mental health or anxiety

Older person

Young children at the address

Language or communication

Lives alone

Something else

Prefer not to say

Comments (optional)

I have read and accept the Privacy Statement.