Speak up

What this is for

A genuine belief that one of these is happening, has happened, is likely to happen, or is being covered up:

• A crime
• A legal duty being broken
• A danger to someone’s health or safety
• Damage to the environment
• A miscarriage of justice

What this is not for

• A quote, booking or password — use Contact.
• Work we did that was wrong, late or poor — use Complaints. That is the official complaints process.
• A small website or staff-system idea — if you work here, use Suggest on a staff page.

How we handle it

• The report is confidential. Ordinary staff and managers cannot open this inbox.
• You can send it without your name. If you do, we cannot reply.
• If you leave contact details and ask us to get back to you, we use them only for this report.
• You get a reference number. Keep it if you need to follow up.
• We look into genuine reports. We may have to share information if the law requires it (for example with the police or a regulator).

If you work here

UK law can protect workers who raise a qualifying concern in the public interest — employees, many contractors and agency staff. That protection is against unfair treatment or dismissal for speaking up. It does not apply to every kind of complaint, and we cannot decide a tribunal case for you.

You can use this form, or you can tell a prescribed person such as the HSE or, for licensed security work, the Security Industry Authority. Independent advice: Protect (020 3117 2520) or Acas.

If you are a customer or a member of the public

You are welcome to use this form. We still look into a serious concern about safety, the law, money or how people were treated. The statutory whistleblowing protection is written for workers, not for customers — that does not stop you telling us, or telling a regulator.

A problem with a job we did (missed appointment, poor work, a bill) is usually a complaint, not this page.