Help

Guides for the systems we install and look after. Start with the app on your phone. If you would rather not do it yourself, we can quote for a visit.

CCTV Alarms Doorbells and lighting Apps FAQ

CCTV

Playback, save clips, and the apps we use on camera systems.

Playback footage Watch recorded video on your phone: pick the day, then the time.

Save and share a clip Export a still or a short video from the app to send on.

SuperLive / SuperCam app Set up remote viewing on a phone, tablet or computer.

Hik-Connect on a new phone Download the app and sign in so your cameras show again.

Hik-Connect password Reset a forgotten Hik-Connect password, or book us to do it.

Alarms

Pyronix Enforcer V10 and V11. Keypad, keyfob, and the ProControl+ app.

Set and unset Full set with a code or tag. Leave by the exit door.

Part set (night set) Protect downstairs or the perimeter while you stay in.

After an alarm Silence it, read the zone on the keypad, then reset.

Door chime Press C on the keypad when the time is showing.

Omit a zone Leave one window off for the next set, if we made it omittable.

Keyfob Lock to set, unlock to unset. Reset after an alarm is at the keypad.

Change a user code Master manager menu, EDIT USERS, then a new code.

Unable to set Flashing ALERT light — an open door, battery or comms fault.

Add the panel to ProControl+ Put the Enforcer on the phone app for the first time.

Set and unset in the app Green padlock to set, red to unset, in ProControl+.

New Wi‑Fi on the alarm 2.4GHz only. 5GHz will not work.

Doorbells and lighting

We mainly fit Ring. Use these guides for the Ring app after we have installed the doorbell.

Set up a Ring doorbell Scan the QR code, join the setup network, then put it on your Wi‑Fi.

Answer the doorbell Live view and two-way talk when someone is at the door.

Motion and alerts Zones, sensitivity, and Ring or Motion alerts on your phone.

Share with family Invite someone as a Shared User so they can see the door too.

Charge the battery Take the pack out, charge until the green light stays on, put it back.

Offline or new Wi‑Fi Reconnect in Device Health after a drop-off or a new router.

Ring floodlight settings Motion, schedules and light settings in the Ring app.

New router or ISP Reconnect cameras, Ring, powerline and the alarm after a network change.

Older video doorbell (VDP) VDP app for a model we no longer actively support.

Apps

Official store links only. We do not host Windows or Mac installers here — ask us if you need the desktop viewer.

Cameras

Hik-Connect, SuperLive Plus or SuperCam Plus, depending on the recorder.

All camera apps

Alarms

ProControl+ for Pyronix Enforcer panels.

Alarm app setup

Ring

Doorbells and floodlight cameras.

Ring app links

Common questions

Which app do I need?

It depends on the kit. Many camera systems use Hik-Connect or SuperLive Plus / SuperCam Plus. Pyronix alarms use ProControl+. Ring doorbells and floodlights use the Ring app — start with Set up a Ring doorbell. If you are not sure, send us a photo of the recorder or panel.

I have a new router. Why has everything dropped off?

Wi‑Fi name, password or IP range has changed. Follow Reconnecting your devices. Alarms only join 2.4GHz Wi‑Fi. This is not a warranty fault — we can quote for an engineer visit if you would rather not do it yourself.

How do I set the alarm?

On a Pyronix Enforcer, enter your code or present your tag, press A for full set, then YES. Coming home, enter the code before the entry time ends. See set and unset.

How often should the system be serviced?

Alarms at least once a year. CCTV one to two times a year. Planned visits keep the system working — waiting for a fault is more expensive. See planned maintenance.

The cameras are not recording, or playback is empty.

Try playback first. If the timeline is blank, the disk may be full or failed, or power/network to the recorder is down. Contact us with the make of the recorder if you can.

I have forgotten a password.

Hik-Connect account passwords can be reset in the app or on the Hik-Connect website — see password recovery. Recorder or alarm codes are different; we may need to visit. Fees apply, and we will quote first.

Do you cover my area?

We work nationwide from the Midlands. Get in touch with the postcode and what is installed.

Got a question?

Sometimes it's just easier to speak with a human...

Get in contact