What ares do you cover?
We're based in West Bromwich and cover the Black Country and surrounding areas. See our coverage area for a full list of areas.
Help & Support
Welcome to our Help & Support page. We're here to assist you with any questions or issues you may have regarding the installation and maintenance of our services. Whether you need help setting up your CCTV, troubleshooting your alarm system, or using your video doorbell, we've got you covered.
Please explore the resources below or reach out to our support team for personalised assistance.
Step by step guides
Quick simple guides to get you up and running on your device. These will help you get the most out of your system.
CCTV Save & Share
A simple guide showing you how to save and share CCTV footage from your mobile device using our third generation CCTV cameras.
CCTV Playback
Step by step instructions to showing you how to playback footage on your CCTV system. You can playback from your phone, tablet or computer.
Alarm App Setup
Step by step instructions to show you how to set up remote access via your phone or tablet for the first time.
Superlive App Setup
Step by step instructions to show you how to set up remote access via your phone, tablet or computer for the first time.
How to update your alarm wifi details
Had a new router? Here are step by step video instructions to show you how to update your alarm wifi configuration.
Reconnecting Your Devices
Had a new router? Here are step by step video instructions to show you how to reconnect your devices.
Floodlight Config
Customise your Ring Floodlight Cam settings using the Ring app, from motion detection preferences to automated schedules.
Hik-connect Password Recovery
Resetting your HikConnect account password through the Hikconnect website is a straightforward process.
Download and Set Up Hik-Connect App
Follow our step-by-step guide to download and set up the Hik-Connect app on your new phone.
Software Downloads
There are a range of software downloads available for most well known operating systems and devices.
Frequently Asked Questions
Here are some of our most frequently asked questions:
What properties do you work on?
We offer our services for residential, commerical and industrial properties. If you're unsure get in contact.