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Help & Support


Welcome to our Help & Support page. We're here to assist you with any questions or issues you may have regarding the installation and maintenance of our services. Whether you need help setting up your CCTV, troubleshooting your alarm system, or using your video doorbell, we've got you covered.

Please explore the resources below or reach out to our support team for personalised assistance.

Step by step guides

Quick simple guides to get you up and running on your device. These will help you get the most out of your system.

CCTV save and share instructions

CCTV Save & Share

A simple guide showing you how to save and share CCTV footage from your mobile device using our third generation CCTV cameras.

CCTV playback instructions

CCTV Playback

Step by step instructions to showing you how to playback footage on your CCTV system. You can playback from your phone, tablet or computer.

Alarm app setup instructions

Alarm App Setup

Step by step instructions to show you how to set up remote access via your phone or tablet for the first time.

Superlive app setup instructions

Superlive App Setup

Step by step instructions to show you how to set up remote access via your phone, tablet or computer for the first time.

Update Alarm WiFi

How to update your alarm wifi details

Had a new router? Here are step by step video instructions to show you how to update your alarm wifi configuration.

Update Doorbell WiFi

Reconnecting Your Devices

Had a new router? Here are step by step video instructions to show you how to reconnect your devices.

Floodlight Settings

Floodlight Config

Customise your Ring Floodlight Cam settings using the Ring app, from motion detection preferences to automated schedules.

Reset your HikConnect Password

Hik-connect Password Recovery

Resetting your HikConnect account password through the Hikconnect website is a straightforward process.

User Guides & Manuals

Detailed documentation for your system.

Alarm User Guide

Quick start user guide for your alarm system.

CCTV User Manual

A detailed user manual for your CCTV system.

Ring Pro User Manual

The Ring Pro Video Doorbell user manual.

Software Downloads

There are a range of software downloads available for most well known operating systems and devices.

Got a question?

Sometimes it's just easier to speak with a human...

Get in contact

Frequently Asked Questions

Here are some of our most frequently asked questions:

What ares do you cover?

We're based in West Bromwich and cover the Black Country and surrounding areas. See our coverage area for a full list of areas.

What properties do you work on?

We offer our services to homes, shops, factories and other organisations such as schools. If you're unsure get in contact.

Are quotes and demos free?

Quotes and product demonstrations are free. You can find a full list of the services we offer on our website. There's a link on each page to request this.

How do I make a payment?

You can make payment using our payments page.

Keiron Cheesbrough Ltd Logo Keiron Cheesbrough Ltd

Installers of CCTV systems, Intruder Alarms, Video Doorbells and more. Based in Sandwell, West Midlands.

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All rights reserved.
Company Number: 11885860
VAT Registration Number: 318940684