Playback Footage

How to save and share CCTV footage

The following guide shows you how to save and share CCTV footage on our third generation security camera systems via the mobile app.

We recommend following our Playback Guide before continuing with this guide.

  1. Open the footage your wish to save

    You can save and share live footage or you can playback footage you wish to share

    Ensure you open a single camera when doing this from the mobile app. It will not work on multiscreen.

    CCTV live view screenshot
  2. Ensure you're in best quality mode

    By default, the app will show you a lower quality version of the stream, this is to ensure the app loads fast and enables you to quickly playback footage and instantly view a live stream. We need to change the picture quality to ensure you are getting the best quality picture available. To do this, press the icon and select 'Main Stream' or 'Super Definition'.

    Due to the higher quality image, you may find that it takes longer to playback footage, to reduce this wait time, do this whilst connected to a WiFi Network.

    CCTV stream quality CCTV super definition screenshot
  3. Show the capture icons

    Click once on the video stream, this will display the capture icons.

    CCTV live view screenshot CCTV capture icons screenshot
  4. Choose a capture option

    Once the capture icons are visible, you will have two options to choose one. The top camera icon () on the right hand side allows you to take a snapshot, this is a photo or still image of the footage you are looking at. The bottom icon () allows you to record a video of the footage. When you press the bottom icon, a red circle will show, this means the video has began, you cna press it again to stop the video capture.

    CCTV capture icons screenshot CCTV video record capture screenshot
  5. File Location

    After capturing the footage you require, those images and videos are saved to your device. To access them, click the main menu icon () and then select File ()

    CCTV storage location
  6. Open and share the file

    Simply click on the photo or video you wish to view in order to open the file. To share the file, click the share icon on the bottom left of the screen.

    CCTV storage locationt CCTV file share
Contact Us

Here To help

Call us on 01212951925 or email with your query.

Weekdays 9am - 5pm.

Frequently Asked Questions

Here are some of our most frequently asked questions:

What ares do you cover?

We're based in West Bromwich and cover the Black Country and surrounding areas. See our coverage area for a full list of areas.

What properties do you work on?

We offer our services to homes, shops, factories and other organisations such as schools. If you're unsure get in contact.

Are quotes and demos free?

Quotes and product demonstrations are free. You can find a full list of the services we offer on our website. There's a link on each page to request this.

How do I make a payment?

There are several ways you can make a payment. Check out our  payments page for a full list of payment methods.