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The following guide shows you how to save and share CCTV footage on our third generation security camera systems via the mobile app.
We recommend following our Playback Guide before continuing with this guide.
You can save and share live footage or you can playback footage you wish to share
Ensure you open a single camera when doing this from the mobile app. It will not work on multiscreen.
By default, the app will show you a lower quality version of the stream, this is to ensure the app loads fast and enables you to quickly playback footage and instantly view a live stream. We need to change the picture quality to ensure you are getting the best quality picture available. To do this, press the icon and select 'Main Stream' or 'Super Definition'.
Due to the higher quality image, you may find that it takes longer to playback footage, to reduce this wait time, do this whilst connected to a WiFi Network.
Click once on the video stream, this will display the capture icons.
Once the capture icons are visible, you will have two options to choose one. The top camera icon () on the right hand side allows you to take a snapshot, this is a photo or still image of the footage you are looking at. The bottom icon () allows you to record a video of the footage. When you press the bottom icon, a red circle will show, this means the video has began, you cna press it again to stop the video capture.
After capturing the footage you require, those images and videos are saved to your device. To access them, click the main menu icon () and then select File ()
Simply click on the photo or video you wish to view in order to open the file. To share the file, click the share icon on the bottom left of the screen.
Call us on 01212951925 or email firstname.lastname@example.org with your query.
Weekdays 9am - 5pm.
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We're based in West Bromwich and cover the Black Country and surrounding areas. See our coverage area for a full list of areas.
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