Lost or stolen alarm keyfob
If a keyfob is lost or stolen, treat it as a security issue — it can still unset your alarm until we remove it.
- Contact us as soon as you can (phone or the site contact form). Say that a fob is missing and whether you think it was stolen.
- Do not wait for a routine service visit if the fob could still be used.
- We will disable that fob on the panel (and can set you up with a replacement).
- Until it is removed, be extra careful about whether the system is set, and tell anyone else who uses the alarm.
How a working fob sets and unsets is on keyfob.
Important: do not open the panel yourself to delete users.
Need the fob disabled?
Say whether it is lost or stolen, and any details that help us find the right system.
Book an engineer visit