Check your camera’s recording in Hik-Connect
Check the card
- Open Hik-Connect and find your camera.
- Tap the three dots on the right → Settings → Recording Settings → Storage Status.
- If the card shows Normal, continue to Recording Type below. If it shows an error or no card, contact the office.
Initialise if needed
- If the card shows Uninitialized, tap Initialise. This erases existing recordings—do not continue if you need to keep any footage.
- Wait for the status to change to Normal.
Turn recording on
- Go back to Recording Settings → Recording Type.
- Choose All-day recording to record throughout the day, or Event-triggered to record when an event is detected.
Test playback
- Move in view of the camera and note the time. Allow the recording to save.
- Open Playback, select today and that time, and check the video plays. If it does not, contact the office.
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