Hik-Connect “Illegal login” alerts
An “Illegal login” alert from Hik-Connect usually means a bad password attempt or a new device — not proof that someone has broken into your cameras.
- Open Hik-Connect on your phone.
- If you recently changed your password, sign out and sign back in with the new password on every phone or tablet that uses the app.
- Remove any old phones you no longer use (devices that still try the old password can trigger the alert).
- If you did not change anything and the alerts keep coming, change your Hik-Connect password, then update it in the app. See Hik-Connect password. On a new phone, start with Hik-Connect on a new phone.
- If alerts continue after that, contact us and tell us when they started.
Important: do not ignore repeated alerts after you have updated the password — contact us.