Offline or new Wi‑Fi
A new router, a weak signal at the front door, or a flat battery will take the doorbell offline. This is not usually a hardware fault.
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Ask for a quoteReconnect in the app
- Charge a battery doorbell if the level is low. See charge the battery.
- Stand next to the doorbell with the phone. Turn off any VPN.
- Open the Ring app to the main dashboard.
- Tap the menu (☰), then Devices, then the doorbell.
- Tap the Device Health tile.
- Under Network, tap Reconnect or Change Network and follow the prompts.
- When asked, press the setup button so the light spins white, then pick your Wi‑Fi and enter the password.
If the app cannot join the temporary Ring network, open the phone’s Wi‑Fi settings and pick Ring- or Ring Setup, then go back to the app.
If it still will not stay online
- Restart the broadband router: unplug it for 30 seconds, then plug it back in and wait until Wi‑Fi is up.
- Use the 2.4GHz network if both 2.4 and 5GHz are listed. 2.4GHz reaches the front door better. Some older Ring models cannot use 5GHz at all.
- Two routers in the house (old plus new) confuse Ring. Use one, or put the extra one in bridge mode.
- Check Device Health → Network → Signal Strength. A Chime Pro or a mesh point nearer the door often fixes a weak signal.
- Last resort: factory reset — hold the setup button for about 20 seconds, then set the doorbell up again from Set up a Ring doorbell.
Ring’s own pages: Fixing offline devices. After a whole-house ISP change, also see new router or ISP.